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Software Products For IT Information Technology (IT) can be defined as the use of computers to store, study, send and edit data in a given context for example education or business. Many industries have risen due to the growth of information technology. Examples of such industries that have benefited directly or indirectly from information technology are the computer software and hardware, electronics, telecommunication and broadcasting, the internet together with all business functions that are supported by the internet. In 1958 a newspaper article was published and its content would then become our present day meaning of Information technology. The authors wanted to draw a distinction between purpose built machines that were supposed to carry out particular jobs and those that could be programmed to execute multiple tasks. The dynamic world of technology gifts us with products that are better and improved with some of them evolving completely within a period of for example a decade. Two factors that have driven the advancement of the information technology industry are optimizing computer efficiency while operating at minimum cost. At the moment some IT companies are committed to the advancement of technology in order to create solutions for organizations and end users they face daily when they go about their daily activities. Managed services entails outsourcing IT operations within the organization to an outside party. Managed Service Provider (MSP) is a company that develops and provides IT solutions to clients. The MSP hosts and manages the applications used in the management of IT functions within a client’s organization Generally the MSP owns and operates the entire physical infrastructure that hosts the applications and avails the services remotely over the internet to clients based on an on-demand basis.
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Managed service providers need massive data centers if they are to host applications that host storage and network applications such as VPN’s and multiple web applications.
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RMM’s are also considered to be an important tool in this current business world. Remote Monitoring Management can be defined as a group of tools installed on a user’s computer or server. These tools are responsible for collecting information about the software applications being used in that particular workstation together with other hardware components. Information gathered is then used in putting together a report to the service provider in charge and this helps in taking the best course of action when solving a problem. Clients who are provided with RMM services can monitor and improve all their workstations at the same time. Another functionality to RMM’s is that they can detect problems and report them to the service providers and allow them to fix it remotely. Information technology has evolved tremendously to include cloud computing and virtualization, where resources are grouped in different configurations to meet application requirements.